FAQ

Please take a moment to read the answers to the most Frequently Asked Questions below:

UPDATE January 1, 2018:
As promised, we finally have a handle on our house renovations, so we have reopened the website and are selling our current inventory. We will do our best to remove items as they sell out...although many size options are extremely low, so we may have a difficult time keeping up. After you place your order, PLEASE CHECK YOUR EMAIL, we will email you within a day or 2 if an item you purchased has Sold Out. All other Shipping Info can be found by scrolling past the Hurricane Harvey info below. Thank You for being part of our K.I.K. Family! -Trae & Kris

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HURRICANE HARVEY, August 2017
Hurricane Harvey came onshore, it rained for 3 straight days, a dam to the North of us had to be released, and we ended up being rescued by boat from the Toter (which we had parked in the middle of the road in front of our house...trying to get it as high as possible.) We were told for 10 Years that we didn't need Flood Insurance because "our house would never flood, and if it did, the whole area would be under water." Well, they were right about one of those things.

Fast forward several days, and we ended up with 5 Feet of water inside our house, and 6 Feet of water inside our office and garage. All of our equipment including 6 embroidery machines, screen-printing equipment, and vinyl cutting equipment were all destroyed...along with about half of our inventory...and the Toter and Trailer, 4-Runner, Trae's truck, Motorcycle, Kobie's car, Erin's (Kobie's best friend who was living with us) car, and Stuart's truck.

As of right now, we are focused on having a place to live, so K.I.K.'s Future is Unknown. We do have Dry inventory (we threw away anything that had been touched by the floodwaters), so we are processing orders and shipping them daily...until we run out of stock...and we are removing items/sizes as they sell out. After that, we honestly don't know yet if we have the energy to rebuild 13 Year's worth of equipment, inventory, etc.

So, in the meantime, please keep us in your thoughts, and if you need any K.I.K. items (Christmas will be here before you know it!), now is a good time to place your order to help us get on our feet and off of our daughter's apartment floor (poor thing can't seem to get rid of us...haha!) Thank you. -Trae & Kris

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SIZE QUESTIONS: Check the "DESCRIPTION" on each item on our website...most of them have the actual item LENGTH and WIDTH. Quick Tip...grab a measuring tape and compare those measurements with your favorite item in your closet!

E-MAIL UPDATES: Order updates will be sent to the e-mail you provided in the Shopping Cart. If you don’t know which e-mail that is, please log in to our website, you can check that info, make any changes necessary, and see all order updates there.

ORDER RECEIPT: You will receive a receipt at the e-mail you provided within a few minutes of placing your order. If you do not receive an e-mail, simply log in to our website and check the e-mail address that you provided in the Shopping Cart.

ORDER PROCESSING: You will receive an e-mail from us that says “PROCESSED”. This means we have printed a paper copy of your order and we are gathering the items needed to ship it. Most orders ship within 2 business days; however, ***Dickies Items, Sweatshirts, Sweatpants, Shorts, Hoodies, Blankets, Backpacks, Duffle Bags, etc.*** are not typically kept in stock, so (as shown on the website), please allow 2-3 weeks for your entire order to ship in one shipment.

ORDER SHIPPED: You will receive an e-mail from us that says “SHIPPED” on the day we print your shipping label. Typically we print labels at the very end of our work day, and the package leaves us the following day. PLEASE CHECK YOUR E-MAIL, you will receive a 2nd e-mail from either www.Stamps.com ***OR*** www.UPS.com, depending on the Shipping Option you chose in the Shopping Cart. The 2nd e-mail will include the TRACKING NUMBER and will be sent to you on the same day the order leaves us.

USPS PRIORITY MAIL SHIPPING INFO: If you chose USPS Priority Mail, shipping time from us to you takes approximately 2-3 business days (please allow a few extra days during any holidays). PLEASE CHECK YOUR EMAIL and look for an e-mail from www.Stamps.com on the day your order leaves us…it will include the TRACKING NUMBER. ***We highly recommend you track your order daily***, that way if any problems develop (for example: it is not unusual for packages to get hung up in the Houston Processing Facility), you can call your local Post Office that delivers to you and ask them to track it…once your package leaves us, they will be able to provide you with more info than we can.

UPS SHIPPING INFO: If you selected UPS Ground, shipping time will vary. UPS costs more, but it’s tracking service is much more reliable. PLEASE CHECK YOUR E-MAIL and look for an e-mail from www.UPS.com on the day your order ships…it will include the TRACKING NUMBER.

Thank you! -Trae & Kris
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